Frequently Asked Questions | Travel

1. Do I have to be a member of IAPA to make a hotel booking?
The IAPA hotel booking engine is open to IAPA members and visitors to the site. However, only IAPA members who have logged in will be eligible to receive the special rates and benefits we have negotiated at thousands of hotels worldwide.

2. Can I make a hotel booking over the phone?
IAPA has a member only, multi-lingual Travel Services team with offices in London, Dallas, Dubai and Hong Kong. Please see Contact Us for their contact details. There are no fees for members using this service.

3. How do IAPA hotel rates compare to other websites?
IAPA offers a Best Rate Guarantee at thousands of hotels worldwide. Just look for the Best Rate Guarantee note when you are booking your hotel. Where you see this, you can be sure that you are booking the lowest non pre-pay rate online. IAPA members also enjoy specially negotiated rates and exclusive benefits at thousands of hotels worldwide.

4. Can I cancel a hotel booking?
To ensure the reservation is cancelled correctly, please cancel your reservation through the IAPA website rather than calling the hotel directly.

Simply go to the My Account page and click on the Hotels section.

Some hotels charge a cancellation fee while others may have a cancellation deadline after which you are no longer allowed to cancel your booking, so please check the hotel terms and conditions carefully when booking.

5. At what point do you debit my credit card for the hotel booking?
IAPA does not make any charges relating to your hotel reservation, all charges are direct with the hotel.

Some rates require a pre-payment in part or full. These will be clearly marked before you make the booking. You will then be charged the appropriate amount by the hotel directly.

Otherwise, you will have to provide credit card details to guarantee your reservation and you may be charged by the hotel in the event of a cancellation or no show.

6. Can I make special requests to the hotel?
You can make the hotel aware of your needs at the time of booking on the special requests field of the reservation request.

Please note, IAPA can’t guarantee requests but can only pass them on to the hotel. Hotels may apply a charge for some requests.

7. Is breakfast included in my hotel booking?
Please note that not all rates include breakfast. Please check the rate rules for each specific rate.

8. Will I be sent vouchers for my hotel booking?
No. You will receive an on-screen confirmation and also an email with a confirmation number. This is the number you should use when corresponding with IAPA or the hotel about your reservation.

9. Why are so many different rates shown for the same hotel?
IAPA links into the live systems of 80,000 hotels worldwide. The rates shown for each hotel are all the rooms and rates available (including pre-pay if applicable), that match your booking request. IAPA members will also see the specially negotiated IAPA rates in addition to the rates available to the public.

10. What hotel rating system do you use?
No universal star rating system is available, The ratings used have been provided by the hotel and should be used only as a guide, The absence of a star rating is not a reflection on the standard of the hotel but indicates that no data were supplied.

11. What do I do if I need to book two different room types in the same booking?
The rates shown for each booking request match the criteria you entered for that reservation request, If you wish to book 2 different room types in the same transaction, you are advised to make 2 separate bookings.

12. What currencies do you use for IAPA hotel prices?
The hotels will display their rates in the currency you will be charged. We have provided a currency converter to allow you to view the approximate rates in your preferred currency.

13. Do I need to have the credit card that I made the booking with when I arrive at the hotel?
Not necessarily. The credit card you provide at the time of booking is sent to the hotel as a means of guaranteeing the reservation and may be charged directly in the event of a late cancellation or no show. Of course, you must ensure that you have a valid means of payment when you are at the hotel

14. How do I make sure that I get a double room rather than a twin (or vice versa)?
The rate rules should describe the bed configuration. There may be options (at the same or different rates) for different room types. Please take care to ensure you select the desired and most appropriate rate.

You can make the hotel aware of your specific needs at the time of booking on the special requests field of the reservation request, but please note, IAPA can’t guarantee requests but can only pass them on to the hotel. Hotels may apply a charge for some requests.

15. Do I have to be a member of IAPA to make a car rental reservation?
The IAPA car rental engine is open to IAPA members and visitors to the site. However, only IAPA members who have logged-in will be eligible to receive the special discounted rates we have negotiated with our partners.

16. Can I make a car rental booking over the phone?
IAPA has a member only, multi-lingual Travel Services team with offices in London, Dallas, Dubai and Hong Kong. Please see Contact Us for their contact details. There are no fees for members using this service.

17. How do IAPA car rental rates compare to other websites?
IAPA has negotiated special discounted rates with our partners that can only be booked through iapa.com or our Travel Services team. IAPA also gives access to the lowest publicly available rates for our partners so IAPA members and visitors to the website can be assured they are booking the lowest flexible rate they are eligible for.

18. Why are certain prices marked as "IAPA Rates"?
These are the specially-negotiated rates for IAPA members. You must be a logged-in member to take book these rates.

19. How many car rental companies does IAPA deal with?
Six. IAPA has worldwide agreements with Avis, Europcar, Hertz, Holiday Autos, National and Sixt.

20. Why are there different booking procedures for some car rental companies than for others?
The IAPA car rental engine provides a common interface to the rates for Europcar and Hertz so that IAPA members and visitors to the site can easily compare rates. Avis, Holiday Autos, National and Sixt will be included in this engine in the future.

21. Can I cancel or change a car rental booking?
Yes, providing this is allowed in the terms and conditions of the booking. Some rates are pre-paid and an administration fee may be charged if you wish to cancel or amend the car rental booking. Please check the terms and conditions carefully before making the reservation.

22. At what point do you debit my credit card for the car rental booking?
Please note that the rental agreement and all charges are between you and the car rental partner directly. IAPA does not charge you for making a car rental booking through this website.

Some rates will require pre-payment (they are clearly marked) and your card will be debited when you confirm the car rental booking (please read the terms and conditions for these rentals carefully).

Otherwise, you will have to provide credit card details to guarantee your car rental and you may be charged by the car rental partner in the event of a cancellation or no show.

23. Will I be sent vouchers for my car rental booking?
No. You will receive an on-screen confirmation and also an email with a confirmation number. This is the number you should use when corresponding with IAPA or the car rental partner about your car rental booking.

24. What currencies do you use for IAPA car rental prices?
The car rental partners will display their rates in the currency you will be charged. We have provided a currency converter to allow you to view the approximate rates in your preferred currency.

25. Do I need to have the credit card that I made the booking with when I arrive to pick up the car?
Yes. Please refer to the terms and conditions of each rental booking

26. How do I add other named drivers to my rental?
This will vary by car rental partner (and additional charges may apply). Please refer to the terms and conditions of each rental booking.

27. Why do I go to another site when I make a flight booking?
Our flight booking service, which we call IAPA FlightBooker, is run for us by WWTE, part of one of the world’s largest travel organisations. When you search for a flight from the IAPA website, we transfer you to WWTE to search their database and complete your booking with them.

28. Why do I need to sign in again when I want to book a flight?
As our booking service is run for us by WWTE, a separate organisation, your bookings are made entirely separately from your IAPA membership. Therefore you need to set up a new user ID and password with WWTE to make any flight bookings.

29. What do I do if I have a query on a flight I have booked with WWTE?
WWTE customer service travel agents are ready to help with your WWTE travel concerns 24 hours a day, seven days a week. All e-mail receives a response within 24 hours. For our main, global booking service you may also call 1-888-205-3315 from within the US, or 001-702-939-2525 from elsewhere, around the clock to speak to a representative personally. Further, dedicated numbers are available for our tailored services for UK, France, Germany and Italy. Agents will address any questions or concerns you may have about your WWTE travel planning or purchases. We will do our best to respond to your request for assistance or other questions about WWTE within 24 hours. Please note that IAPA Membership Services will not be able to help you with queries on flight bookings you have made with WWTE – you will need to contact WWTE directly.

30. Why do you have different flight booking forms for different countries?
In conjunction with WWTE, we offer dedicated booking options for the UK, France, Germany and Italy, as well as our main global booking form. This is to ensure that our customers get the most accurate and comprehensive flight options, including the most appropriate currency and language options.

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