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Posted on Thursday, 05-January-2012 at 17:22 GMT.
Related Categories: Passenger Value
Related Categories: Passenger Value
Anyone who has been lured by a super-low airfare to a choice destination has probably felt the frustration of seeing that incredible deal vanish at the point of purchase. The fare likely ballooned to an unrecognizable size once all the fees, taxes and surcharges were added. The U.S. DOT wants to put a stop to this "surprise" by forcing airlines to disclose the total cost of a ticket in their advertised fares. By January 26, new rules will be in effect that will require airlines to include all non-optional fees that apply to a particular itinerary well before the purchase is made. In addition, the following rules will take effect:
- Passengers will be able to hold or cancel a reservation made at least a week in advance for 24 hours without penalty.
- Baggage fees must be displayed when booking and on all electronic confirmations.
- Passengers must promptly be notified of any delays longer than 30 minutes or any cancellations or diversions that affect their itineraries.
- Baggage rules and fees will apply through an entire ticketed itinerary, even if multiple carriers are involved in a single journey.
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